PRESS RELEASE

Everett, Wash. (April 16, 2024) – CM Heating™, an Air Pros USA company based in Everett, is pleased to announce that they are one of the exclusive winners of the Business Intelligence Group’s Excellence in Customer Service Awards. The award recognizes businesses that put the customer experience at the forefront in a digital economy landscape. The program honors the companies, executives and products leading the way in the industry.

CM Heating was one of 102 companies recognized, including only 18 companies with under 100 employees.

“Putting our customers as the focus of our approach, whether in person or online, is fundamental to exceptional business practices,” said Tim O’Brien, CM Heating, General Manager. “By consistently treating people with respect and putting their needs first, we cultivate lasting relationships that enable us to retain our customers.”

The Business Intelligence Group recognizes the top companies, executives, and products leading the way in customer service excellence in 2024. This year’s winners include those who are transforming the customer experience in today’s online-driven economy.

“In today’s digital world, exceptional customer service is no longer a differentiator, it’s a necessity. A recent study found that 67% of customers recommend products or services to others after a great customer experience, highlighting the measurable impact of prioritizing customer satisfaction,” said Maria Jimenez, Chief Nominations Officer of the Business Intelligence Group. “We’re thrilled to recognize the 2024 Excellence in Customer Service Award winners who are setting the standard for building trust and loyalty with their customers.”

CM Heating and Cooling offers a variety of home services including HVAC, electrical, fireplace repair, water heater installation and indoor air quality maintenance.

About Air Pros USA:
Air Pros USA was founded in South Florida on the promise of integrity, reliability, and putting our customers first. The company has quickly expanded to many metro areas within Florida, Alabama, Mississippi, Colorado, Georgia, Texas, and Washington, with more locations expected to be introduced soon. Air Pros USA currently employs more than 1,000 experienced professionals in more than a dozen metro Service locations including Miami, Orlando, Dallas, Atlanta, Colorado Springs, Mobile and Spokane. For more information visit www.airprosusa.com.

About CM Heating™:
CM Heating™ has proudly served Snohomish County, WA for over 35 years, CM Heating™ is among the very top-rated HVAC contractors in Washington State. CM Heating specializes in energy-efficient systems such as standard heat pumps and ductless heat pumps. The company provides a combination of the best reputation, brands, warranties, craftsmanship, and price all backed by a 100% satisfaction guarantee.

Recent awards include ABA Small Business of the Year (nationally), Inc. 5000 list of America’s Fastest-Growing Companies (nationally), and Top Ductless Performance (5-state area; 6 years in a row; top 1% nationally in 2017). Additionally, we carry more 5-star reviews than any other heating/cooling contractor in the region. For more information visit https://cmheating.com/.

About Business Intelligence Group:
The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, these programs are judged by business executives having experience and knowledge. The organization’s proprietary and unique scoring system selectively measures performance across multiple business domains and then rewards those companies whose achievements stand above those of their peers. For more information visit www.bintelligence.com

For media inquiries, please contact:
Joanne Sgro-Killworth
10 to 1 Public Relations
joanne@10to1pr.com
(480) 363-0403